- FAQ
I’d like to customize an AC charger for my business, how do I start?
We’re happy to know your insights on this product! Please leave your contact at 【Services&Support---Contact】, we’ll reach you shortly.
Can the charging modules adjust the charging voltage and current according to the vehicle's needs?
Yes, the charging modules support wide output voltage and current, and adjustable according to vehicle demand via charger controller.
What is the charging efficiency of your charging modules?
The efficiency of our charging modules is various from model to model, typically achieve an efficiency of over 95.5%, 96%, 96.5% etc. and peak can reach 96.5%, 97%, 97.5%. This high efficiency reduces energy losses during the charging process, saving both time and electricity costs for charger owners.
What quality control measures are in place during the production of charging modules?
We have a comprehensive quality management system. This includes strict component sourcing, in-process quality control during production, and rigorous final testing, such as functional, professional, and reliability tests.
How reliable are your charging modules? What is the failure rate?
Our charging modules are highly reliable, with a low failure rate of less than 1% based on extensive field testing. We use high-quality components and advanced manufacturing processes to ensure long-term stable operation.
What is the warranty period for the charging modules?
The standard warranty period for our charging modules is 2 years. During this period, we will repair or replace any defective modules free of charge. Further details refer to the standard warranty policy with specific demand.
What safety features do the charging modules have?
They are equipped with multiple safety features, including over-voltage protection, under-voltage protection, over-current protection, short-circuit protection, and leakage protection. These features ensure safe charging and protect both the vehicle and the charging infrastructure.
How do the charging modules handle electrical faults during charging?
In case of an electrical fault, the charging module will immediately stop charging and activate the corresponding protection mechanism. It will also send an error signal to the charging station management system for further diagnosis and troubleshooting.
Is special training required for installing the charging modules?
While installation should be carried out by trained professionals, we provide detailed installation manuals and on-site or remote technical support. Basic electrical and mechanical knowledge is beneficial for installation.
What are the maintenance requirements for the charging modules?
Regular maintenance includes checking for loose connections, cleaning the cooling fans, and monitoring the performance parameters. We recommend regular maintenance by authorized technicians according to the operation condition.
Building 2, Huatian Telecom Industrial Park, No. 38 Tuanjie South Road, High-tech Zone, Xi’an, Shaanxi, China-710000